Sendflowers
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Sendflowers Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sendflowers has 1.4 star rating based on 189 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Sendflowers to a friend or colleague.
- Rating Distribution
Pros: No pros, Customer service lady was very apologetic, Got refund.
Cons: Whole experience, Did not deliver what was advertised, There is nothing to like about this company.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sendflowers has 1.4 star rating based on 189 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Sendflowers to a friend or colleague.
- Rating Distribution
Pros: No pros, Customer service lady was very apologetic, Got refund.
Cons: Whole experience, Did not deliver what was advertised, There is nothing to like about this company.Recent recommendations regarding this business are as follows: "Seek different more reliable flower deliverer", "any other florist", "website without bugs and false advertising", "Stay away from this company", "AVOID!".
Most users ask Sendflowers for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Sendflowers Reviews
"Checking on my order"
the order was sent A Day Late And when they arrived the flowers are broken and bent. I don't mind buying flowers but somehow this should be...
"Flower were less than what it show on picture; a plain pitcher, no flowers decorations as picture; the “Get we’ll balloon” looked as is it was for 4th of July. I paid for a premium"
Flowers were not she same kind; and the quantity was less. I paid for PREMIUM assuming it was more flowers. The base was a plain one; not with the flower stamp...
Flower were less than what it show on picture; a plain pitcher, no flowers decorations as picture; the “Get we’ll balloon” looked as is it was for 4th of July. I paid for a premium
- Delivery was perfect
- Ugly balloon
- Diferrent vase
- Different flowers
Preferred solution: To be fair and deliver what you offer.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bellevue, Washington
Non delivery of goods
User's recommendation: any other florist
El Paso, Texas
No flowers were received at the exact address given to send flowers!
User's recommendation: Seek different more reliable flower deliverer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Jericho, New York
Glitchy broken website and hidden fees
User's recommendation: website without bugs and false advertising
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Middlesex, New Jersey
Impossible to delete account/Customer Support no help at all
I have not used this service in over 6-years as the quality of the product did not justify the prices paid.
I'm trying to clean up old, unused profiles and found that there's no way to do it from my sendflowers account. Everyone I've spoken to in customer service is unable to help.
They keep repeating the same canned response about logging into fromyouflowers.com, which makes no sense at all since my credentials don't work on that site.
The bottom line is SendFlowers does not allow users to remove/close their own account and have no desire, or technical expertise, to do so themselves.
Stay away from this company.
Your best bet is to find and directly contact a local florist wherever you're trying to have flowers sent. You'll get better quality flowers and much better service.
User's recommendation: Stay away from this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Undelivered flowers & balloons
- Didnt deliver
Preferred solution: Full refund
Richmond, Virginia
Worthless delivery company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Poor Customer Support and Never Delivered
BUYER BEWARE!!! I ordered flowers for my best friend who lives 800+ miles away for Mother's Day, paid extra for weekend delivery, and they never arrived despite receiving an e-mail that they had.
I went back and forth with chat and e-mail for hours, first about the fact that I hadn't received an update in status nearing or after the 6:00 delivery cutoff, and then that it said delivered, and it hadn't been delivered. Furthermore, I received the same copied and pasted scripted responses from four separate chat and email CS reps, apologizing for the inconvenience and promising to reach out to me via e-mail once the delivering florist responded to them. When I say hours, I mean hours. I finally called the phone number on the website and was on hold for 12 minutes before speaking to a real live human.
I was put on hold for another 5 minutes, only to be told that it was after hours and they wouldn't be able to call the florist until tomorrow. I had to argue with the person on the phone to cancel the order and give me back my money. They kept pushing a partial refund on a gift card, we went in circles with me demanding my money back for two to three full minutes. They put me on hold for another three minutes to get approval from their supervisor and then came back to inform me they would cancel the order.
This should never have been this difficult. If you cannot meet the demand, do not make the promise. And when someone asks for their money back, refund it.
Dont offer partial refunds on gift cards for your company that has already let us down. I will never use this company again and I encourage others to spend a little more and use a reliable company.
Preferred solution: Deliver product or service ordered
User's recommendation: AVOID!
Immokalee, Florida
To cancel order #103511****
Springfield, Illinois
Flowers did not last longer than 36 hours
Freeport, Couva-Tabaquite-Talparo
I got the message of the refund but hasn’t seen it in my statement… I never got my delivery in the time stated… each time I tracked the order it never has a clear understanding of what is happening …
User's recommendation: Never
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Guarantee satisfaction
- Cheaper
- Terrible delivery service
Preferred solution: Price reduction
User's recommendation: Do not get customer satisfaction
El Sobrante, California
Received flowers a whole day late
User's recommendation: Don’t buy from them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Moscow, Central Federal District
Undelivered Christmas flower arrangement
- No pros
- Everything about them says scam
Preferred solution: Deliver product or service ordered
User's recommendation: DO NOT USE THIS COMPANY
Moscow, Central Federal District
No delivery and frozen flowers
Preferred solution: Full refund
Nottingham, England
Confirming flower order
Preferred solution: Full refund
About
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SendFlowers is a narrow-specialized online store that distributes and delivers flowers. The store was founded in 1999 and has been in business form more than 15 years. Nowadays it is the one of the biggest companies in sphere of online flower delivery. The company operates in all U.S. states and it has offices in New York and California. SendFlowers sells multiple products that include lush green plants, seasonal mixed bouquets and festive balloons. Aside from distributing and selling flowers, the company offers a wide range of delivery services: rush flower delivery, same-day delivery, flowers arrangement and many more.
Sendflowers is ranked 52 out of 234 in Flowers / Florist category
USA, Worldwide
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