Sendflowers Reviews

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Never delivered order

1.0
Sendflowers - Never delivered order
I ordered a fruit basket for my sons 35 birthday. Paid extra for same day delivery they sent a email it was delivered. I was there all day never delivered. I requested a full refund they said they have to do a investigation it takes 24 hours. Well my wife got on the phone she was not having it . They refunded the money lol .

User's recommendation: Stay away from this vendor.

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ID
#2293239 Review #2293239 is a subjective opinion of poster.
Cons
  • Never received order
  • Never recieved my order
Loss
$69
Preferred solution
Full refund
New Reviewer

Delivery of flowers

1.8
Send flowers says they cant deliver the flowers I ordered and to contact them for further instructions

User's recommendation: Do not order from them.

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ID
#2889698 Review #2889698 is a subjective opinion of poster.
Loss
$122
Preferred solution
Full refund

Just wanted to say thank you for great customer service

The wrong bouquet of flowers were sent to my daughter in Michigan and I am a regular customer so please call me by phone so I could speak to a customer service representative thank you
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ID
#2883223 Review #2883223 is a subjective opinion of poster.
Location
Las Vegas, Nevada

Balloons sent a week before the delivery date

3.4
I ordered balloons for my grandsons birthday to be delivered on 9/17. They delivered them on 9/10. This was a real disappointment because Im not going to be with him on his birthday and I wanted it to be a surprise. The florist wasnt very nice about. After being persistent I got a refund. Wont be using Send Flowers anymore!!!!

User's recommendation: Don’t trust them with your order!

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ID
#2859129 Review #2859129 is a subjective opinion of poster.
Pros
  • Got refund
Cons
  • Delivered on wrong day
New Reviewer

1.0
DO NOT ORDER FROM THIS COMPANY. My dying mother never received her flowers on her Birthday and they didn't refund me nor provide much help. I ordered on 7/26/21 and set the delivery date for 7/30/21. It is now 8/1 and still no flowers. They said they could try to get...
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ID
#2731382 Review #2731382 is a subjective opinion of poster.
Cons
  • Cons the flowers never arrived
Loss
$37
Preferred solution
Let the company propose a solution

Inferior Flowers sent

1.0
Sendflowers - Inferior Flowers sent
Sendflowers - Inferior Flowers sent
The flowers are half dead, drooping and just sad. I sent this to brighten someone's day who has had surgery. This display is just embarrassing. I am embarrassed that the recipient thinks I sent this pathetic display. This is ridiculous. I could have purchased an arrangement from the grocery store for $9.99 that would have been better than this. Below is what I ordered versus what was received. The company's solution was to refund $10.32, the flowers were $49.43.

User's recommendation: Buyer beware, stay away from this company.

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#2659100 Review #2659100 is a subjective opinion of poster.

Confusion and poor delivery service

1.0
very upset the flowers were delivered 5 hrs after the funeral no one at the church. false advertisment

User's recommendation: beware!!!

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#2608433 Review #2608433 is a subjective opinion of poster.
Location
Mount Dora, Florida

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Continuation of poor service

So after 3 days, they did deliver the flowers and promised they would be in the same vase, same exact flowers. I wish I knew how to download the picture so I could show you all what they looked like. They were fresh, and pretty, but there were no red carnations or blue in it at all. . It did not look like the enchanted garden bouquet, and the vase was different.never buy heren
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ID
#2582081 Review #2582081 is a subjective opinion of poster.
Cons
  • I was promised it would look like the online photo
  • Poor quality
  • Not delivered on time and not notified plus no apology
Loss
$31
Preferred solution
Deliver product or service ordered

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So others will not make a mistake and use this company

I ordered a bouquet to arrive at my daughter and her husband's new house the day they got their keys, on May 29. I waited all day and when I had not heard from my daughter about receiving the flowers, I called the company and they told me that they were not able to find a florist to fill the order so it would not be sent until the 1st. No call was made to let me know so I could cancel and order from another company.

User's recommendation: Don't use this company, they assured me that the flowers would be delivered. The day after I ordered and that they would look just like the picture. I will be writing another review against them if that is another misrepresentation.

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ID
#2577918 Review #2577918 is a subjective opinion of poster.
Product
Sendflowers Enchanted Garden Bouquet
Pros
  • Pictures they show on the website are beautiful
Cons
  • Not given chance to cancel and order from another company
  • No call to inform me my order would not be delivered
  • Not told the flowers would not be delivered when i ordered them
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Completely screwed up order

1.0
Update by user Jun 17, 2021

I had sent an email requesting a full refund (including shipping) and have not heard anything back from them. Just crickets .

.

. still waiting.

Original review posted by user May 14, 2021
I ordered a balloon/flower arrangement a month before my sisters 50th birthday for delivery on the 12th. I got an email the afternoon of the 12th that it can't be delivered as there are no florists in her area. I call *** as she lives in MA. Needless to say after 2 phone calls, plus speaking to a manager. They still managed to completely screw the order up. She got a VERY small arrangement with no balloons. I've already told them I want the balance refunded.

User's recommendation: DO NOT ORDER FROM THEM! They can't get any part of the order right.

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ID
#2552067 Review #2552067 is a subjective opinion of poster.
Pros
  • No pros so far
Cons
  • Did not deliver what i ordered
  • Bad delivery
Loss
$50
Preferred solution
Full refund

No Delivery Poor customer service

1.0
HORRIBLE COMPANY, I had ordered flowers for a coworker for mothers day and nurses week. I even ordered them a week ahead. They were supposed to delivered on a Monday.. They state businesses by 5 PM. Never showed kept chatting with customer service since no one would answer the phone.. So scripted to what they say give us a little more time by now it is 430 still no delivery they said we will refund your money. So quickly by 5pm to say that.. Yeah because flowers were never even going to be delivered..506 still no delivery... SUCKSNO
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ID
#2546127 Review #2546127 is a subjective opinion of poster.
Location
Riverside, California

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Verified Reviewer New Reviewer

Extremely disappointment at failure to deliver on date requested

1.4
Update by user May 08, 2021

My case has not been resolved because the refund has not yet been credited. I will update when it is resolved.

Original review posted by user May 08, 2021
On May 5, 2021, I placed an order for a plant and fruit basket and 3 birthday balloons to be delivered on May 7, 2021, the date of my friend's birthday. I received an order confirmation that same day at 2:45 PM. Expected delivery time was between 9 and 6. The gift never arrived that day and I requested a cancellation and refund. They claim they are processing my refund, and it will take 1-3 days. . WillSteer clear the order had st

User's recommendation: Steer clear of this company.

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ID
#2541844 Review #2541844 is a subjective opinion of poster.
Product
Sendflowers Gift Basket
Pros
  • Nonsorry
Cons
  • Not fulfilled order
Loss
$110
Preferred solution
Full refund

Flowers never been delivered

3.0
Sendflowers - Flowers never been delivered
I was sent an email at 11:38 this morning saying that the flowers had been delivered. After speaking with my sister I was told they had not been delivered as of 3:00 p.m. they still have not been delivered.

User's recommendation: Follow up with your purchase.

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ID
#2537158 Review #2537158 is a subjective opinion of poster.
Location
Columbia, South Carolina

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Verified Reviewer New Reviewer

Very dissatisfied!

1.6
Sendflowers - Very dissatisfied!
Sendflowers - Very dissatisfied!
I ordered (upgraded) a lavender &;;; white bouquet in a tall vase! What was delivered was a vase with a lavender ribbon a couple of ? Color roses some kind of lavender small mum. Called to complain they offered to refund 15% of a $70+ order. I refused they said they would redeliver but to date have done nothing! I will never use or recommend again!!!

User's recommendation: Do not use.

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ID
#2514314 Review #2514314 is a subjective opinion of poster.
Product
Sendflowers Flowers
Loss
$70
Preferred solution
Deliver product or service ordered

Fraud Florist

2.1
Didn't deliver flowers by 6pm. Called multiple times only to be told 'in one hour.' Finally got full refund at 6:15pm and THEN the flowers arrived to client. HORRIBLE. Looked absolutely nothing like what I ordered. Don't risk your reputation with these frauds. They run multiple websites out of Connecticut office. You will find complaints about them at multiple review sites. Buyer beware.

User's recommendation: Avoid.

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ID
#2501383 Review #2501383 is a subjective opinion of poster.
Product
Sendflowers Flowers
Pros
  • Got refund
Cons
  • Flowers look nothing like what i ordered
  • No arrival on time

Mixed Results

2.6
Sendflowers - Mixed Results
Had to change an order. They were very nice and prompt about it. The only problem is what they did send was an absolute mess.
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ID
#2491155 Review #2491155 is a subjective opinion of poster.
Location
Winston Salem, North Carolina

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